Fulfilment & Customer Support Coordinator

Written By Lina Jimenez

Role Summary:

Flaircraft is seeking a highly skilled, passionate, and experienced Fulfilment Coordinator & Customer Support to help manage our day-to-day operations and provide customer support for our growing business. The ideal candidate will have a deep understanding of all aspects of the logistics process, from order fulfillment to shipping and invoicing. They will also be able to provide excellent customer service and resolve any issues that may arise.

Why You Should Join Flaircraft:

Flaircraft is a fast-growing jewellery company with a commitment to providing our customers with the best possible products and service. We offer a competitive salary as well as opportunities for professional development and growth. If you are a motivated individual who is looking to make a difference, we encourage you to apply.

Key Responsibilities:

Order Processing & Stock Control: 

  • Efficiently manage the end-to-end process of order fulfilment.

  • Receive and process customer orders accurately and efficiently.

  • Coordinate with suppliers and shipping carriers to ensure that orders are shipped on time and to the correct destination.

  • Track and monitor orders throughout the fulfilment process to ensure that they are delivered to customers as expected.

Shipping and Invoicing: 

  • Oversee the seamless execution of shipping and invoicing procedures.

  • Generate and process invoices accurately and timely.

  • Manage and track customer payments.

  • Work with accounting to ensure that all financial records are accurate and up-to-date.

    Picking and Packing Orders: 

  • Support when needed picking and packing. Ensure that orders are packed safely and securely.

  • Label, barcode and track all orders for shipping.

    Customer Support:

  • Serve as the primary point of contact for customer queries and concerns.

  • Navigate and manage email and phone communications, ensuring timely and effective resolution of inquiries.

  • Respond to customer inquiries promptly and courteously.

  • Escalate complex issues to management as needed

Preferred Qualifications and skills

  • Experience: Experience: A minimum of 2 years in a dynamic office environment and similar role would be an advantage

  • Proficiency: Demonstrated expertise in Microsoft Office applications (Excel, Word, PowerPoint).

  • Communication Skills: Exceptional verbal and written communication skills, reflecting professionalism and courtesy. English fluency.

  • Customer Service: Proven experience in maintaining positive customer relationships, addressing inquiries and concerns with tact and efficiency.

  • Attention to Detail: Possess a keen eye for detail, ensuring accuracy in all aspects of the role.

Our commitment and general information:

  • 23 days annual leave

  • Staff parking

  • Bike to Work Scheme

  • After three months we will give public transport support. Leap Card to use public transport for free for one year.

  • Probation period of 6 months

Schedule:

  • Monday to Friday

  • 7:15 am – 3:45 pm

 Location:

  • Unit 2057, Block B, Castle Drive, Citywest Business Campus, Dublin, D24 Y425

Lina Jimenez